.png)
Privacy Policy
Privacy Policy - Hotel Tulip Arena, Raipur
This Privacy Policy outlines how Hotel Tulip Arena in Raipur collects, uses, discloses, and safeguards your personal information. We are committed to protecting your privacy and ensuring that any personal data you provide is handled securely and in compliance with applicable laws. By using our services or providing your information, you consent to the practices described in this Privacy Policy.
​
1. Information Collection: We may collect personal information from guests and visitors when you make a reservation, check-in, use our services, or interact with our website. The types of personal information we may collect include but are not limited to:
​
-
Name, address, email address, and phone number
-
Payment information (credit card details) for reservation and billing purposes
-
Special requests or preferences related to your stay
-
Information about your use of our website through cookies and similar technologies (please see our Cookie Policy for more details)
2. Use of Personal Information: We use the collected information for the following purposes:
-
To process reservations, check-ins, and payments
-
To provide the services and facilities requested during your stay
-
To communicate with you regarding your reservation or any special requests
-
To improve our services, customer experience, and website functionality
-
To send you promotional offers, newsletters, and marketing materials (you may opt-out at any time).
​
- Information Received via SMS and WhatsApp
Clients can use SMS and WhatsApp for the following:
General inquiries: We will strive to respond to general inquiries within 24 business hours. For urgent matters, please call our customer care or visit our website.
Room Booking status updates: Clients who have opted-in to receive Room Booking status updates may receive SMS notifications. Please note, critical information regarding your Room Booking will not be sent via SMS. We recommend contacting us via phone or email for detailed information.
- Information Not Received via SMS and WhatsApp
Due to security concerns and the potential for miscommunication, Tulip Arena will not engage in the following via SMS and WhatsApp:
Sharing confidential information: This includes person details, Room booking details, or any other sensitive information.
Completing financial transactions: We will not process, payments, or any other financial transactions via SMS and WhatsApp.
Technical support: For technical assistance with our support services, please contact us via phone or email.
- Opting In and Out
Clients may opt-in to receive room booking status updates via SMS by [describe method for opting in, e.g., ticking a checkbox during the form fill process]. Clients can opt-out of receiving SMS updates at any time by replying with "STOP" to any SMS received from Tulip Arena.
WhatsApp communication will be initiated by Tulip Arena only to respond to client inquiries received via WhatsApp.
- Data Security
Tulip Arena is committed to protecting client data. We will not share any personal information received via SMS or WhatsApp with third parties. However, clients are reminded that SMS and WhatsApp messages are not inherently secure communication channels.
- Review and Updates
Tulip Arena reserves the right to review and update this policy periodically. Any updates will be published on our website.
3. Data Sharing and Disclosure: We use the collected information for the following purposes:
-
We may share your personal information with third parties in the following circumstances:
-
With service providers and partners who assist us in operating the hotel, providing services, or fulfilling reservations (e.g., payment processors, booking platforms).
-
With legal authorities when required by law or to protect the rights, property, or safety of Hotel Tulip Arena, its guests, or others.
-
With your consent, when you opt-in for certain services or promotions.
4. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When we no longer need your data, we will securely dispose of it.
5. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.
6. Your Rights: You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise these rights or have any questions about your data, please contact us using the information provided below.
8. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our website.
9. Contact Us:
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
Hotel Tulip Arena, Raipur Address: Tulip, Sunita Park, G.E Road, Labhandih, Raipur - 492006, Chhattisgarh
Email: info@tuliparena.com
Phone: 07713500465
.jpg)